Revenue Operations Analyst
Luxembourg - Operations
Talkwalker is a powerful engine, which runs on the “finest oil” called The Operations team. Team Operations serves as an enabler between departments and services to keep Talkwalker’ processes running as efficiently as possible.
Are you ready to unlock the potential of revenue generation and drive business growth? Join our dynamic Operations department as a Revenue Operations Analyst and become the driving force behind our success! As an integral part of our organization, you'll delve into the depths of our backend systems, collaborate with cross-functional stakeholders, and spearhead initiatives that directly impact our revenue goals. If you're passionate about leveraging data insights, optimizing processes, and charting the course for operational excellence, this is the opportunity you've been waiting for. Get ready to make an impact, unleash your analytical prowess, and take your career to new heights in the world of revenue operations!
Key Responsibilities:
Deeply understand our back-end systems (incl. the in-house provisioning system, Salesforce CRM, Oracle Netsuite, Gainsight, Captivate IQ (commissions system) and their associated processes, by working with the Sales, Customer Success and Finance departmentsWork with a variety of stakeholders (technical, business, management) on high visibility projects which will have a direct impact on revenue generation and retention goalsWork on issue resolution requests from our revenue generating departments while identifying and proposing improvements to reduce request volumesIdentify opportunities for process automation and optimization, with a focus on scalability, reducing costs and driving growthBecome the key contact for Marketing, Sales, CSM, Enablement, and Exec teams for reporting needs (Salesforce, Excel, Tableau)Create functional reporting dashboards and perform analysis of internal and external data using Excel / Tableau / Salesforce for ad-hoc insightsTake ownership of product amendment requests for our Salesforce related tools such as Leandata, Pendo, Salesloft & GainsightReview, analyse, and document operational processes across all departments of the companyFacilitate workshops for a variety of audiences; collaborate with Enablement teams to create/present training guides for end-users on technical functionalities to improve visibility, create efficiency and reduce the workload for the team.
Must-have qualifications:
Proven work experience in a similar roleExperience in Salesforce utilization - administration or reporting - with a good understanding of the Sales funnelDemonstrated strong analytical skills and project management abilities, with an energetic attitude toward successful project completion and business developmentDisplaying rigor, structure, and organization with a drive for project successDemonstrate logical thinking, enjoy problem-solving, and possess high attention to detailDemonstrate flexibility, thrive in independent work, are target-oriented, and ensure completion without forgetting the end-userDemonstrate strong written and verbal communication/presentation skills with an ability to explain complex concepts in a simple mannerDisplay good listening skills and excel as a team playerFluency in English
Nice-to-have qualifications:
Proven experience in a SaaS environment or consulting firm combining IT and functional expertiseObtained a university degree with a technical or business specializationExperience in a SaaS organization or with a billing system is preferred but not mandatoryAny other language will be considered an additional advantage.
What we offer [in Luxembourg]:
26 paid vacation daysWinter break (closed global offices between Christmas & New Years)3 volunteer daysLunch vouchers
What you can expect from the interview process:
1st interview with Zach, our Talent & Culture Business Partner - 30 minutes2nd interview with one of our Team Managers - 60 minutes3rd interview will be with our Team Director - 60 minutesFinal interview will be to meet the team - 30 minutes
If you're interested in the role, but not sure you correspond 100% to the role, apply anyway! We want to hear from you :)
About us:
Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.
Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumers close, and accelerate their brand growth.
Talkwalker is committed to bringing together a diverse workforce that we believe will enrich our workplace. We aim to provide employees with a safe and welcoming work environment, free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, religion, gender, sexual orientation, nationality, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
