Onboarding Consultant - Italian & English
Milano - Professional Services
The Activate professional services team is responsible for the execution of premium value services for the benefit of Talkwalker's customers in order to drive adoption, retention, and ultimately customer satisfaction. Our portfolio of services includes training and onboarding, platform configuration and intelligence services, as well as social insights consulting. Members of the Activate team engage in exciting projects as the company's trusted advisors in the Social Intelligence, Consumer Intelligence and Market Intelligence spaces, helping our customers drive value from their investment in our technology.
Talkwalker is a leading consumer intelligence company with over 2,500 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and actionable consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, Paris, Singapore, Tokyo, Milan, and London.
Join our team as an Onboarding Consultant at Talkwalker! Make a significant impact by delivering comprehensive onboarding experiences, training new customers, and enhancing their success. Become a product expert, collaborate with cross-functional teams, and contribute to improving the customer experience. If you're passionate about exceptional onboarding, strong communication, and collaborative work, apply now and shape the future of Talkwalker!
Key responsibilities:
Own and deliver a comprehensive and impactful onboarding experience & training for new Talkwalker customers, partnering with CSMs throughout the process;Contribute to the overall project delivery of small and medium implementations (platform setup and configuration based on clients' use cases);Act as training consultants during onboarding to deliver training for customers based on their needs and deliver different educational services for clients (e.g. remote or onsite workshops);Be a product and training expert on the Talkwalker platform - act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during training;Contribute to the design and build of reusable training pathways that will enhance customer readiness and ability to quickly get value & business outcomes from the Talkwalker platform;Work in collaboration with Sales, CSM, Marketing, Partner and Product teams;Maintain in-depth knowledge of Talkwalker products, customers, and processes;Directly help Talkwalker customers get oriented to the platform and excited about the journey ahead by ensuring their success from Day 1;Assess what Talkwalker customers need to be completely comfortable using the platform;Identify areas for improvement in the customer experience both in our product and processes.
Must-have qualifications:
A first experience in SaaS training/implementation, customer success, account management, or a strategic consulting organization;Prior knowledge of (or willingness to learn) marketing and advertising technology;Excellent verbal and written communication skills; strong analytical skills and technical capabilities;Ability to independently create high-quality trainings and content including presentations, decks, and videos;Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work;Be well-organized and able to build strong personal relationships and connections quicklyProfessional proficiency in English and Italian.
Nice-to-have qualifications:
Familiarity with marketing and advertising technology industry;Experience working closely with customers to ensure complete satisfaction;Self-starter mentality with a proactive approach to problem-solving;Ability to simplify complex concepts into digestible information for diverse audiences;A passion for continuous learning and becoming an expert in the field;Proficiency in additional languages (beyond English and Italian) would be considered an advantage.
What we offer [in Italy]:
Salary range: 32k to 47k gross annually;Company bonus plan;Axa insurance;3 Volunteering Days per year;26 days of vacation + bonus holidays;Lunch vouchers.
What you can expect from this interview process:
1st interview with Zach, our Talent & Culture Business Partner - 30 minutes2nd interview with our Hiring Manager - 60 minutes3rd interview is a case presentation with the team - 60 minutesFinal interview - 30 minutes
If you speak Italian & English, but don't correspond to the rest of this job post 100%, apply anyway! We want to hear from you :)
#LI-ZT1
Talkwalker is the #1 consumer intelligence company and is dedicated to helping brands close the gap between brand and consumer. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, Talkwalker brings together market-leading social analytics and AI technology, with unstructured data expertise, and a global team of insights analysts and data storytellers.
Talkwalker enables brands to put consumers at the heart of their decision-making, empowering them to embrace smarter innovation, create more successful campaigns, and provide enhanced customer experiences. With teams around the world, Talkwalker helps over 2,500 global brands to be consumers close, and accelerate their brand growth.
Talkwalker is committed to bringing together a diverse workforce that we believe will enrich our workplace. We aim to provide employees with a safe and welcoming work environment, free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, religion, gender, sexual orientation, nationality, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
